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Spa Receptionist

Pepperclub Hotel & Spa – Cape Town, Western Cape

Job Requirements:

  • Grade 12 or equivalent
  • Beauty Therapy Certificate / Somatology Diploma is advantageous
  • Familiar with all duties and procedures in the Spa/ Wellness Centre
  • Experience working as a Receptionist in a Spa / Wellness Centre is a advantage
  • Africology knowledge is advantageous
  • Motivated, self-starter and able to take initiative
  • MS Office, Excel, Opera and Micros knowledge is essential
  • Excellent client service, communication and organization skills
  • Ability to manage time effectively
  • Self-motivated and ready to go above and beyond
  • Flexibility to work weekends and evenings
  • Team player
  • Goal-oriented

Job Duties:

  • Welcoming of clients to the Spa
  • Making and confirming of bookings
  • Answering the telephone
  • Constantly monitoring email and website enquiries
  • Explain all the treatments to guests
  • Accepting cash, card and zapper payments of guests
  • Cashing up of therapists and end of their shift
  • Submit therapist individual revenue reports
  • Compete revenue reports for split between products and treatments
  • Monthly and weekly rosters and follow- up on time attendance and leave forms
  • Ensure database is updated and maintained
  • Manage cleanliness of salon and neatness of the therapists
  • Ensuring that the refreshment station is fresh and replenished
  • Ordering products from suppliers
  • Stocktaking on the last day of the month

Job Type: Full-time

Salary: R4,000.00 /month

Experience:

  • Spa admin office procedures, practices and equipment: 1 year

Education:

  • High school or equivalent

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